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    Home       IIBF Offerings       Debt Recovery Agent Training        DRA accreditation guidelines
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Accreditation of training institutions

for imparting 100 hours training to Debt Recovery agents

About the Institute:

Indian Institute of Banking & Finance (formerly The Indian Institute of bankers), established in 1928 with membership of over 750 institutional members and over 2.5 lakh individual members is the largest institute of its kind in the world and is working with a mission. “to develop professionally qualified and competent bankers and finance professionals primarily through a process of education, training, examination consultancy / counseling and continuing professional development programs”.

The Institute has almost all the banks and financial institutions – public sector, private sector, foreign, cooperative, Regional Rural Banks – as members in addition to IT companies and individuals working in the banking and finance industry. It offers a number of professional courses in banking and finance and is managed by a Governing Council consisting of Chairmen of different banks and eminent academicians.. The education and research committees of the institute consist of eminent practitioners in the field.

Courses offered by the Institute include JAIIB /CAIIB examination, Diploma in Treasury and Risk Management, Diploma in Banking Technology, Diploma in International Banking, Diploma in Bank Financial Management and Post Graduate Diploma in Financial Advising. The Institute has also been attempting to foster continuing professional development by organizing lectures, seminars for dissemination of knowledge. The Institute is having collaboration arrangements with IGNOU to offer a MBA in Banking and Finance.

The Institute; publishes a bi-monthly magazine named IIB-Vision, a Quarterly magazine Bank Quest and a e–newsletter Fin@quest through its portal www.iibf.org.in A number of publications in the field of banking and finance have been brought out by the Institute.

Accreditation of Institutes for providing 100 hours training to Debt Recovery Agents:

Reserve Bank has requested the Indian Banks’ Association to formulate, in consultation with Indian Institute of Banking and Finance (IIBF), a certificate course for Direct Sales Agents / Direct Marketing Agents / Debt Recovery Agents with minimum 100 hours of training. It is also stipulated by RBI that banks should ensure that over a period of one year all their Recovery Agents undergo the above training and obtain the certificate from IIBF. Further, the service providers engaged by banks should also employ only such personnel who have undergone the above training and obtained the certificate from the IIBF

Currently, approximately 146000 recovery agents are engaged by various banks across the country as recovery agents.. This presents opportunities with immense growth potential to training institutions that are providing training/ support services/tutorial classes.

Training of DSA/DMA/Recovery Agents

The training will primarily focus on skill development and improvement of functional competencies and the 100 hours will be distributed in the following ratio

Functional Competencies- Focus will be on legal, procedural and operational aspects of banking more particularly the collection function -30 hours

Soft Skills development- Focus will be on Personal effectiveness and inter personal behavior – 70 hours

Courseware covering the syllabus of the certificate course will be published by the Institute and candidates/institutions will be able to obtain them at various centre/locations. Periodical updates will be hosted on the website www.iibf.org.in

Initially, the Institute desires to grant accreditation to training institutes in certain most banked centres across the country where density of DSA/DMA/Recovery Agents is high and the list of the top 60 centers are as follows.

1.Mumbai 2.Delhi 3.Chennai 4.Kolkata 5.Bangalore 6.Hyderabad 7.Ahmedabad 8.Pune 9.Lucknow 10.Chandigarh 11.Jaipur 12.Kanpur 13.Vadodara 14.Bhopal 15.Patna 16.Jalandar 17.Kochi 18.Ludhiana 19.Indore 20.Visakapatnam 21.Trivandrum 22.Coimbatore 23.Nagpur 24.Surat 25.Bhuvaneswar 26.Gurgoan 27.Amritsar 28.Noida 29.Guwhati 30.Mangalore 31.Agra 32.Varanasi 33.Navi Mumbai 34.Allahabad 35.Thane 36.Raipur 37.Ranchi 38.Ghaziabad 39.Jammu 40.Faridabad 41.Rajkot 42.Jamshedpur 43.Srinagar.44.Kalyan 45.Madurai 46.Meerut47.Mysore 48.Patiala 49) Jabalpur 50) Trichy 51) Dehradun 52)Vijayawada 53) Hubli-Dharwar 54) Panaji 55) Jodhpur 56) Trissur 57)Margao 58) Howrah 59) Udaipur 60) Gorakhpur

Depending on the demand other centers could be also considered for accreditation..

Preference will be given to staff training colleges of banks which are willing to take up this training function for their own as well as for other banks DSA/DMA/DRAs for accreditation. Banks’ staff colleges need to pay Rs.2500 towards accreditation fees and submit the application format annexed to this letter.

More than one institution will be accredited in metros, if needed. Institutions with branches in multiple locations will be given preference for accreditation. IIBF would conduct a Due Diligence Study before granting accreditation.

Broad guidelines for Accreditation of Training Institutions for providing 100 hours mandatory training for the certificate course for DSA/DMA/Recovery Agents

Role Functions of Accredited Institutions:

  • To enroll candidates for Training.

  • To conduct training as per approved plan of IIBF

  • To maintain detailed record of training imparted to DSA/DMA/DRA

  • To submit details of enrolled candidates along with their addresses/telephone nos. registered with them immediately on commencement of classes.

  • To submit teaching plan/session plan

  • To submit summary of feedback received from the candidates on completion of training regarding quality of teaching, difficulties experienced by students, qualities of study materials provided by IIBF, suggestions for improvement

  • To submit progress report after completion of each training schedule

Broad Guidelines for accreditation:

  • The Institution should have good educational infrastructure.

  • The Institution should have a proven track record for a minimum period of three years as provider of training/educational support for similar institutes of an all India stature

  • The Institution should be able to canvass adequate number of candidates (say 40) for the training..

  • The Institution should be agreeable to abide by the fee structure to be charged from students. It is proposed that the fee range could be Rs.4000 -5000( proposed) per student excluding cost of tea/lunch provided, if any..

  • IIBF reserves the right to conduct a due diligence study on the institute and monitor the delivery of the training to students.


The institution should engage qualified lecturers.(Post Graduates with banking knowledge/CAIIB) who have knowledge and experience in banking and risk management for conduct of classes. Brief Bio-data / CV of the faculties should be enclosed with the application form.

Teaching Plan:

  • The entire syllabus should be covered within the time limit stipulated in the teaching plan from the angle of knowledge imparting and not from the limited perspective of examination only.

  • The institution’s faculty should assume responsibility for and exercise control over the courses, ensuring both the rigor of programs and the quality of instruction.

  • The institution should provide appropriate training for faculty who train DSA/DMA.

  • IIBF may hold Trainer’s Training programme (TTP)for the faculty which should be attended by them at their cost.

  • IIBF will provide a model teaching plan to the accredited instituions.


Normally authorization will be given for a period of 2 years only. ,Thereafter,it will be extended on a year to year basis after a review/ due diligence study.

Library and Learning Resources:

  • The institution to ensure that students have access to and can effectively use appropriate library resources.

  • The institution to monitor whether students make appropriate use of learning resources.

Scope of Use of IIBF Publications:

  • The Institution should make full use of IIBF’s study kits, wherever appropriate. The Publications are protected by copyright laws. The Institution may not modify, reproduce or distribute the Publications or any information in the publications without written permission from IIBF.

Limitation of Liability:

IIBF specifically disclaims any liability, whether based in contract, tort, or otherwise, for any direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with access to or use of the publications.

Procedure of accreditation:

  • A preliminary meeting will be held, involving appropriate senior administrators of the institution for the purpose of discussing and finalizing the accreditation.

  • The institution will conduct an institutional self-study in accordance with the criteria and standards agreed on during the preliminary meeting between the institution and the IIBF and submit a letter of compliance.

  • On-site evaluations may be conducted, if needed, in accordance with IIBF’s requirements.

  • A visiting committee will be appointed by the IIBF to inspect the premises with or without notice.

  • IIBF reserves the right to conduct additional inquiries as may be required, or to cause such inquiries to be conducted by other agencies or offices.

  • In addition, IIBF shall be notified by the institution of all changes in the constitution that may affect the conduct of tuition classes for the above certificate/diploma courses.

  • IIBF reserves the right to cancel the accreditation giving one month’s notice of termination.

Other Conditions:

  • IIBF reserves the right to revoke accreditation if the institution does not meet the required standards.

  • An accredited institution will submit to IIBF, a detailed description of TEACHING PLAN, including hours of instruction, for the courses .

  • IIBF will periodically monitor the delivery of tutorials/course..

  • IIBF may request from time to time copies of feedback completed by course participants.

  • The institution will not use this status of accreditation with ulterior motives or for commercial exploitation

Short listed institutions may be called to give a presentation to demonstrate their capabilities at their cost either at Mumbai or the zonal offices at Chennai, Kolkata and New Delhi.

Institutions desirous of participating in the above is required to apply in writing in the prescribed format along with a fee Rs 6,000 (Application process fees Rs.1,000 + Accreditation Fees Rs.5,000 + Due Diligence Study fees Rs.3,000) per centre /location in favor of IIBF payable at Mumbai towards accreditation fees.

The Chief Executive Officer,
Indian Institute of Banking & Finance,
World Trade Centre,
Cuffe Parade,
Mumbai - 400005.

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